v12bett Privacy Policy

This Privacy Policy ("Policy") is issued by v12bett ("Company", "we") and applies to all members, prospective members and visitors of the v12bett website at https://v12bett.org ("Platform"). This Policy describes the types of personal information we collect, the purposes for which it is used, how we protect it, and your rights regarding that data.

By registering as a member or continuing to use this Platform, you acknowledge that you have read, understood and agreed to this Privacy Policy. If you do not agree with any part of this Policy, please stop using the Platform.

In the context of account registration, use of services and compliance with regulatory requirements, v12bett collects the following categories of personal information:

Identity Information:

• Full name as shown on your identity card (MyKad) or passport
• Identity card (MyKad) number or passport number for verification purposes
• Date of birth to verify the minimum age requirement of 21 years

Contact Information:

• Active email address
• Mobile phone number
• Residential address (if required for verification purposes)

Financial Information:

• Bank account details for processing deposits and withdrawals
• E-wallet account information (Touch 'n Go eWallet, Boost, ShopeePay)
• Transaction history records on the platform

Technical and Usage Information:

• IP address and device information
• Login data and session activity
• Cookies and similar tracking technologies
• Web browser and operating system information

The personal information we collect is used exclusively for legitimate purposes related to the operation of the v12bett Platform, including:

• Account management: Registration, identity verification, password management and the security of your account
• Transaction processing: Processing deposits, withdrawals and any financial transactions you carry out through the Platform
• Legal compliance: Meeting Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements under the international licence we hold
• Customer service: Handling enquiries, complaints and assistance requests submitted to our 24/7 support team
• Platform security: Detecting and preventing fraud, unauthorised access and platform misuse
• Marketing communications: Sending promotional information, bonus offers and service updates (only to members who have given consent)
• Service improvement: Analysing usage patterns to improve platform quality and member experience

v12bett does not sell or rent members' personal information to any third party for their own marketing purposes. However, in carrying out legitimate business operations, we may share personal information with:

• Payment service providers: Including DuitNow, FPX processors and e-wallet operators required to complete your transactions
• Game software providers: Third-party game providers that supply game content on our Platform, subject to strict confidentiality agreements
• Regulatory authorities: When required by law or direction of a competent authority
• Identity verification services: KYC providers that help us verify member identities in accordance with licensing requirements

Every data sharing arrangement is carried out with strict controls, including data processing agreements, to ensure your information is protected at every stage.

The v12bett Platform uses cookies and similar tracking technologies to improve the user experience and analyse usage patterns. There are several categories of cookies we use:

• Essential cookies: Required for core platform functions such as login sessions and account security. These cookies cannot be disabled.
• Performance cookies: Collect information about how you use the platform to help us improve our services.
• Functional cookies: Store your preferences such as interface language to provide a more personalised experience.
• Marketing cookies: Used to display relevant promotional content. You may opt out of these cookies through your browser settings.

You can control cookie usage through your web browser settings. However, disabling essential cookies may affect platform functionality.

v12bett retains your personal information for as long as your account is active or as long as needed to fulfil the purposes stated in this Policy. Specifically:

• Financial transaction records are retained in accordance with applicable legal requirements for audit and AML compliance purposes
• Identity verification (KYC) data is retained in accordance with the requirements of the relevant licensing body
• Customer support communication logs are retained for a reasonable period for reference and service improvement purposes
• When your account is closed at your request, we will delete or anonymise your personal data within the prescribed period, except for data that must be retained for legal reasons

v12bett implements appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, destruction or misuse. These measures include:

• SSL/TLS encryption protocols for all data transmissions
• Server infrastructure protected with layered firewalls
• Role-based access control for member personal data
• Regular security audits and penetration testing
• Data security training for all staff who handle member information

While we take reasonable measures to protect your data, no security system can be fully guaranteed. You are also responsible for keeping your password and account login details confidential.

As v12bett operates under an international licence, your personal information may be processed and stored on servers located outside Malaysia. In such cases, we ensure that such data transfers are carried out with adequate safeguards, including:

• Data processing agreements that comply with international data protection standards
• Data handling by third parties that have equivalent privacy and security policies
• Technical measures that keep your data secure during transit and while in storage

The v12bett Platform may contain links or integrations with third-party services such as game providers and payment processors. When you leave our Platform to access a third-party website, this Privacy Policy no longer applies.

We are not responsible for the privacy practices of any third-party website or service. We encourage you to read the privacy policy of each platform you visit separately.

v12bett reserves the right to amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or service improvements. Any material amendments will:

• Be published on this Privacy Policy page with an updated effective date
• Be notified to members via email to the registered address, for amendments involving significant changes to your rights
• Be displayed as a notice on the Platform's main page for a reasonable period

Your continued use of the Platform after the effective date of such amendments will be considered your acceptance of the amended policy.